ULTIMATE Internet Access, Inc. - Claremont, California

PROMOTION PROGRAM FAQ

1. What is the advantage of getting DSL through ULTIMATE Internet when the big telephone companies also offer DSL?

What sets UIA apart from the big telephone companies or big national companies is that we are your local service provider company, located right in your community. And, just like you, we care about our community. Since we work and live in the same communities, and we belong to the same Chambers of Commerce, and we use the same local businesses for our services, we strongly believe in providing service with a personal touch. Additionally:

When you call here a live person answers the phone and attends to your questions or problems immediately. We're open seven days a week.
UIA doesn't load up the telephone lines with hundreds of DSL users on a single access facility. We carefully balance the load and add additional facilities as we grow so that you will get outstanding service.
UIA provides static IP addresses for business DSL accounts -- you can't get this from the telephone company.
If you are converting to DSL from a dial up account with UIA, your current email address will not change. That is quite important for many people.
If there is a problem with your DSL in the future, you can call UIA and talk to a trained technician who will initiate a fix to the problem and give you straight talk on just what the problem is.
When you need to make changes to your account such as additional emails or IP addresses, you can talk to the person who will make the change immediately.
If you have a question about your bill, we can solve the problem right on the spot during our Business Office hours of 8 to 6, Monday through Friday.
You have multiple payment options, such as paying your monthly bill automatically via a credit card or Visa/MC logo debit card.

2. How do I get the free Network Interface Card?

After your phone line has been qualified and we have all of your account information, you have several options:

We can send it to you and you'll get it in approximately 10 days.
You can pick it up at one of our strategic partner's retail store that's closest to you: Human Computer in Palm Desert or ProCom in Hesperia.
You can pick it up here at our Claremont office.

3. Is there a time limit or expiration date for this promotion?

Yes, the program expires Saturday, June 30, 2001.

4. How does the "credit on my account" work?

When you refer someone to UIA and they become a paying customer, your account will be credited either $20 if that new customer is a residential customer or $50 if that new customer is a business customer. For example, let's say you are a dial up customer paying $20 per month. You refer a new business customer to UIA who becomes a business DSL customer. When they sign up, they need to tell the person they sign up with, that they were referred by you and give us YOUR name and YOUR email address. Then, your account is credited $50. The next two months, you will not receive a charge for your dial up service and the third month, you will be charged only $10.

5. Can I get credit if I sign myself up for DSL?

Yes, you will be billed only at your current dial up rate for the first month of DSL service instead of the standard $50.

6. If I refer a new dial up account that pays one of the special rates such as educator discount ($18) or pays for the year in advance, do I still get the $20 credit?

Yes.

7. Does the DSL promotion apply if I want Internet only from UIA?

No, the program is for full service DSL only and no referral fees are paid for DSL-Internet only service.